The Department of Social Services intends to award a Sole Source procurement to the Microsoft Corporation for Microsoft Premier Support Services. This service is for Microsoft products currently being used to support computer operating systems, office suite, server operating systems and Office 365 cloud service suite, to include email, OneDrive, SharePoint, Teams, and Office applications. The service plan coverage includes Support Account Management, up to 135 hours for Support Assistance, up to 40 hours for Problem Resolution, four onsite services resource site visits, and unlimited access to premier online services. The total estimated dollar amount of this purchase is $78,680.

Qualified vendors should contact William Bray at William.Brayjr@dss.sc.gov by Eleven PM, October 9, 2019, for additional information.

PROTESTS:

If you are aggrieved in connection with the intended award or award of the contract, you may be entitled to protest, but only as provided in Section 11-35-4210. To protest an award, you must (i) submit notice of your intent to protest within five (5) business days of the date this notice is posted, and (ii) submit your actual protest within fifteen days of the date this notice is posted. Days are calculated as provided in Section 11-35-310(13). Both protests and notices of intent to protest must be in writing and must be received by the appropriate Chief Procurement Officer within the time provided. The grounds of the protest and the relief requested must be set forth with enough particularity to give notice of the issues to be decided. Any protest or notice of intent to protest must be addressed to the Chief Procurement Officer, Information Technology Management Office, and submitted in writing (a) by email to: protest-itmo@itmo.sc.gov or (b) by post or delivery to: 1201 Main Street, Suite 600, Columbia, SC 29201.