Notice End Date: January 1, 2025

Vendor Name: ID.me

Contract Amount: $615,196.00

Agency Procurement Manager: Rebecca Lopez

Agency Procurement Manager Email: rebecca.lopez@scdhhs.gov

Agency Procurement Manager Telephone#: 803-898-7379

The Agency hereby provides notice that it intends to enter into a sole source contract per S.C. Code Ann. §11-35-1560 with Vendor for the following supplies, services, information technology, or construction:

SCDHHS seeks to contract with ID.me for an identity verification and account management solution for the SCDHHS Member Management System (MMS) Citizen Portal, to replace the out-of-the-box account management solution provided by Curam Social Program Management. The solution must be able to provide IAL2-level identity proofing and pass verified identity information to the MMS for purposes of matching to existing Medicaid member records; the solution must provide support for user account management and self-service (i.e. we should be able to completely outsource the support of accounts to the vendor); and the solution must be able to integrate with MMS via industry standards for authentication. ID.me is the only service/vendor that was able to meet all three of our primary requirements. ID.me also offers video chat, in-person, and self-service online verification which was a differentiator between their service and other ID proofing services and will help ensure we can ID proof as many clients as possible, ensuring the maximum number of members can gain access to our online services.

Agency's justification for a sole source procurement may be viewed or immediately obtained at: Agency Procurement Manager (Listed Above)

PROTESTS:
Any actual or prospective bidder, offeror, contractor, or subcontractor aggrieved in connection with the intended award or award of this sole source contract, shall notify the appropriate chief Procurement officer in writing of its intent to protest within five (5) business days of the date this notice is posted. Any actual or prospective bidder, offeror, contractor, or subcontractor who is aggrieved in connection with the intended award or award of this sole source contract and has timely notified the appropriate chief procurement officer of its intent to protest, may protest to the appropriate chief procurement officer in the manner set forth below within fifteen days of the date this notice is posted; except that a matter that could have been raised as a protest of the solicitation may not be raised as a protest of the award or intended award of a contract.
A protest must be in writing, filed with the appropriate chief procurement officer, and set forth the grounds of the protest and the relief requested with enough particularity to give notice of the issues to be decided. The protest must be received by the appropriate chief procurement officer within the time provided above. Days are calculated as provided in S.C. Code Ann. § 11-35-310(13).

Any Notice Of Intent To Protest And Protest Must Be Addressed To: Information Technology Management Officer