Notice End Date: February 18, 2025

Vendor Name: Conduent State Healthcare, LLC

Contract Amount: $21,104,022.00

Agency Procurement Manager: Rebecca Lopez

Agency Procurement Manager Email: rebecca.lopez@scdhhs.gov

Agency Procurement Manager Telephone#: 803-898-7379

The Agency hereby provides notice that it entered into an emergency contract per S.C. Code Ann. §11-35-1570 with Vendor for the following supplies, services, information technology, or construction:

Conduent is the current provider for Member Contact Center services. The current contract 4400016696/5400011045  expired on February 13, 2024.   SCDHHS then transitioned to an emergency contract with Vendor. SCDHHS is planning a strategic change to move from the current Member Contact  model to a new unified service center strategy to provide improved Medicaid customer and contact center services which has been approved by CMS. SCDHHS will soon release a competitive request for proposals (RFP) to procure a contract for the unified customer service center.  Critical economy and efficiency can be achieved by the continuation of these services, rather than an attempted re-procurement of these services when the intent is to include these services in the new unified service center strategy. The process is expected to require approximately a year to gain all necessary approvals, award. The uninterrupted continuation of these services until the unified service center is awarded and operational is critical for the health, safety, and welfare of the most vulnerable citizens of SC. Failure to provide the services would impact Medicaid recipients’ ability to receive care.

Agency's justification for this emergency procurement may be viewed or obtained at: Agency Procurement Manager (Listed Above)

PROTESTS:
Any actual or prospective bidder, offeror, contractor, or subcontractor aggrieved in connection with the intended award or award of this emergency contract, shall notify the appropriate chief Procurement officer in writing of its intent to protest within five (5) business days of the date this notice is posted. Any actual or prospective bidder, offeror, contractor, or subcontractor who is aggrieved in connection with the intended award or award of this emergency contract and has timely notified the appropriate chief procurement officer of its intent to protest, may protest to the appropriate chief procurement officer in the manner set forth below within fifteen days of the date this notice is posted; except that a matter that could have been raised as a protest of the solicitation may not be raised as a protest of the award or intended award of a contract.
A protest must be in writing, filed with the appropriate chief procurement officer, and set forth the grounds of the protest and the relief requested with enough particularity to give notice of the issues to be decided. The protest must be received by the appropriate chief procurement officer within the time provided above. Days are calculated as provided in S.C. Code Ann. § 11-35-310(13).

Any Notice Of Intent To Protest And Protest Must Be Addressed To: Materials Management Officer